Frequently Asked Questions

Where can I find my invoice, receipt, and/or confirmation after registering?

After you register and pay, you will receive your receipt at the email address you used to register from [email protected]. If you registered as part of a group, your group organizer may have your receipt and confirmation. Email GDC Registration for assistance.

How do I register a group?

Groups of 10 or more attendees registering at the same time can save 10% on the current registration price for the All Access Pass, Core, or Summits Pass types. Additional discounts, such as Alumni, exhibitor, or other special discounts are not combinable with the group discount. Additional registrations by the same group organizer at a later date can receive a 10% discount on the current registration price at the time of submission.

If you are interested in purchasing 10 or more GDC passes, visit Group Registration.

When/where do I pick up my GDC badge?

Please pick up your badge in person, on-site at GDC. A valid photo ID, the QR code printed on your confirmation email and proof of vaccination will be required to pick up your badge. Collecting multiple badges by a single person is not allowed. Badges will not be mailed in advance of the event.

PLEASE TREAT YOUR BADGE AS CASH: Your badge is required for entry at GDC. A non-refundable replacement fee equal to the original purchase amount will apply to all lost, duplicate, misplaced, stolen, or forgotten badge/badge holder requests. If your badge was complimentary, the fee will be the current on-site rate.

What is the cancellation policy?

To cancel, change, or substitute your pass, please email GDC Registration.

Requests for registration refunds or substitutions must be received before February 25, 2022. Refunds, transfers or substitutions are not available after this date, are not available for no-shows, and will not be offered due to lack of or inability to provide proof of vaccination at the event. Paid registrants who cancel or downgrade and do not substitute another person will receive a full refund less a 6% processing fee if notification is submitted in writing to GDC Registration on or before February 25, 2022.

Passes transferred from GDC 2020 are not eligible for a refund, substitution, or downgrade for this event.

If you have any questions, please contact GDC Registration.

Do international attendees need a visa to attend GDC?

Maybe. Please view the United States visa requirements. You can request a letter of invitation when purchasing a conference pass. Your letter of invitation will be attached to your confirmation email.

How do I obtain a Letter of Invitation?

If you require a Letter of Invitation to obtain a visa, you can request it during online registration. Letters of Invitation will only be issued in the name of the registrant and only after the registration is paid in full.

Can I contact a live person for registration help and information?

Please email GDC Registration or call (415) 947-6926 or (866) 535-8997 for assistance and information.

Are there complimentary or discounted passes?

GDC provides limited discounts to sponsors, media partners, community organizations, low income groups, and association partners. More information on these programs can be found on our Diversity & Inclusion page.

How do I apply to become a Conference Associate at GDC?
GDC Conference Associates receive a complimentary All Access pass in exchange for 25 hours during GDC week answering attendee questions, monitoring doors, checking badges, and other responsibilities. Learn more about the GDC Conference Associate program on our Diversity & Inclusion page and apply to participate.

Does GDC have a code of conduct?

Yes. GDC is committed to providing a friendly, safe, and welcoming environment for all regardless of gender identity, sexual orientation, disability, ethnicity, or religion. The GDC Code of Conduct outlines expectations for participant behavior and consequences for unacceptable behavior.

How can I request assistance in accordance with the Americans with Disabilities Act?

If you require special assistance, auxiliary aids, interpreters or other reasonable accommodations while at the conference and/or expo, please contact Michelle Montoya at least four weeks prior to the event date.