Frequently Asked Questions

Can I contact a "live" person for registration help and information?

Please call (415) 947-6926 or (866) 535-8997 or email GDC Registration for assistance and information.

Where can I find my invoice, receipt and/or confirmation after registering?

After you register and pay, you will receive your invoice and/or receipt at the email address you used to register. If you printed an invoice and submitted it with your check payment, we will email you a confirmation and receipt once your registration is received and processed. If you registered as part of a group, your group organizer may have your receipt and confirmation. Email GDC Registration for assistance.

How do I register a group?

Groups of 5 or more attendees registering at the same time can save 10% on the current registration price for the Conference Pass. Additional registrations by the same group organizer at a later date can receive a 10% discount on the current registration price at the time of submission. If you are interested in purchasing 5 or more GDC Conference passes, visit Group Registration.

What is the cancellation policy?

To cancel, change, or substitute your pass, please email GDC Registration.

Requests for registration refunds must be received before July 8, 2020. Refunds are not available after this date, and are not available for no-shows. Conference Passes are subject to a $75 service charge. Expo Passes are subject to a $25 service charge. Student Passes are subject to a $5 service charge. Passes transferred from GDC 2020 are not eligible for a refund or substitution.

Written requests for a downgraded pass must be received no later than July 8, 2020 for a full refund on the difference of registration fees between the value of the original and downgraded pass. Written requests for an upgraded pass will be accepted throughout the event. If you have any questions, please contact GDC Registration.